Telecommunications company announces major expansion of Limerick base

LIMERICK has benefited from an increase in employment following Three Ireland’s announcement of a significant expansion of its operations in Limerick.

The telecommunications company said it plans to create 175 new jobs at its Castletroy customer experience center over the next four years.

The new jobs will allow the company’s Irish office to begin export services to Three UK business customers for the first time. They will include full-time and part-time positions and openings in a range of job titles and levels of experience in the B2B sector.

The National Technology Park Customer Experience Center was established over 20 years ago and currently employs nearly 400 people.

Welcoming this Tuesday’s announcer, Tánaiste and Minister for Enterprise, Trade and Employment, Leo Varadkar, said: “These 175 new jobs for Castletroy are really good news from Three Ireland. For over 20 years, Three Ireland has been investing in Limerick and the Mid-West region, creating jobs and providing services. These new jobs further strengthen the company’s presence and commitment to Limerick and are a testament to the existing staff in Castletroy.

Robert Finnegan, CEO of Three Ireland and Three UK, added: “This expansion of operations into our award-winning Customer Experience Center in Limerick demonstrates the strength of Three’s customer service in Ireland and we are very pleased to be building on the top level of talent that we As the largest mobile telecommunications provider in Ireland by market share, with the fastest global network, our customer service has been awarded Contact Center of the Year in 2021 and we are extremely happy to bring this exceptional level of service to our three UK businesses. customers too.”

Mr Finnegan said the investment underlines the company’s commitment to Limerick as a long-term employment hub. “Three Ireland has been investing and growing in Limerick for over 20 years, and today we reaffirm and strengthen that commitment with the creation of these roles.”

IDA CEO Martin Shanahan said Three’s decision to expand the strategic operations of its customer experience center in Limerick is great news for the Mid-West region and demonstrates confidence in its ability to serving international customers from Limerick.


Sean B. Jackson